Terms of Service
User’s Consent and Aceptance Of Terms Of Service
Thank you for using the services of PixelsVA. PixelsVA, LLC (“ Pixels, PixelsVA”, “Us” or “We”) including but not limited to the PixelsVA website, apps, functionality, virtual assistants and any services offered on or through www.pixelsva.com (the “Site” and collectively, the “Services”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (collectively, the “Terms of Service”), this includes any other forms of written agreement between us and you. Additionally, when using materials or services on this Site, users shall be subject to any rules posted applicable to such materials or services that may contain terms and conditions in addition to those in this Terms of Service. All rules or guidelines are hereby considered as Terms of Service.
YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE BY USING THIS SITE. EXIT THE SITE IMMEDIATELY IF YOU DO NOT WANT IN ANY WAY BE BOUND BY THIS SITE, OR ANY PRODUCTS AND SERVICES OFFERED.
IF YOU PROCEED TO USE THIS SITE AND OR ALL SERVICES OFFERED YOU ARE BOUND BY OUR TERMS OF SERVICES AND OUR AGREEMENT BECOMES EFFECTIVE IMMEDIATELY
The Terms of Service take effect on the last updated date which is at the top of this page. We reserve the right to edit these Terms of Service from time to time without your notice.
You recognize and agree that it is your obligation to review this Site and these Terms of Services now and again and to look into any changes.
We’ll utilize sensible endeavors to give you notice of these adjustments, for example, presenting notice of alterations on these Terms on this site page, through the Administrations, or by means of email. You proceeding with utilization of this Site or the Administrations after such alterations will comprise affirmation of the changed Terms of Administration and consent to stand and be limited by the adjusted Terms of Administration.
In our best efforts we will try to give you notice of these edits, via web page or email.
If you proceed to use this site after changes to the Terms of Services you consent to the changes. If you do not agree, discontinue use.
For any dispute that may arise between you and us, it’s resolution is governed by the Terms of Service.
Service Overview
Terms of Service is set up for our mutual benefit to ensure the quality of the PixelsVA experience. If you violate these rules it will mean you’ve broken the Terms of Service and this may result in a termination of your account or legal action.
Your PixelsVA account is non-transferable. This means that once you create an account you are the only one who owns it, the account cannot be transferred to another person. You can always refer a friend.
PixelsVA plans are recurring subscriptions except the pay as you go service that allows you to buy the hours you need. The subscription packages can be canceled at any time.
The Services are not directed to and must not be accessed or used by individuals under the age of 18. By using the Services, you agree you are of legal age.
Any form agreement or attempted agreement between you and a virtual assistant/ PixelsVA/ Pixels Staff, in relation with a service contract, requiring that payment be made directly to virtual assistant or outside of PixelsVA constitutes a material breach of this agreement and be subject to cancellation without refund.
Non-Solicitation- PixelsVA has put in a significant amount of work, investments and time in building a workforce of skilled professionals capable of handling your work requirements and hence has every right to reap its interests. If you met a Staff, Service Professional or Virtual Assistant through the PixelsVA platform at no point can you do any kind of personal business with them while they are still working with PixelsVA or within 3 years span of ending working relationship with PixelsVA. This constitutes a material breach of this agreement and subject to a $5,000 fine payable by client. Under applicable law you accept that during your membership and 3 years after termination of membership or any relationship with PixelsVA you shall not directly or in- directly solicit a virtual assistant who was once assigned during your time with PixelsVA. A $5,000 fine constitutes liquidated damages reasonably calculated to be paid to PixelsVA. You also acknowledge that Pixels Virtual Assistants has separate agreements that prohibits them from accepting and direct engagement in the form of employee, contractor, consultant etc with PixelsVA members or clients.
Your PixelsVA Account
You will need an account on our platform to use our services. If you create an account you agree to terms of services and agree all registration information you provide is accurate. If your account is assigned by an administrator all terms and conditions apply to you so you must get familiar. Note that the administrator can access and disable your account. We are to be notified of any changes.
You are completely responsible for controlling access to any mobile devices,PCs, or other end points that you allow to store your Services password, or on which you enable a “Remember Me” or similar functionality (“Activated Device”). This implies you agree that you are solely responsible for all activities that occur under your accounts, this includes activities of any individual with whom you give or share your Services account or an Activated Device.
Keep your password confidential to protect your account. You are responsible for any activities on your account. Change your password or contact support at info@pixelsva.com if you notice any unauthorized activity on your account.
Payment
You agree to pay all amounts due us based on the subscription type selected. You are required to maintain a valid credit card or acceptable payment information with us, this is stored under our secured third party application. This authorizes us to charge you on subscription due dates for any selected subscription package.
Your ability to purchase products or assign tasks is based on the receipt of your payments. If you fail to maintain a valid payment method we have the right to terminate your service without any prior notice.
Refusal of service use does not release us from your payment reliability unless service is cancelled.
It is a material breach of these terms to fail to maintain valid up-to-date payment information with us, we have the right to suspend or terminate access to services immediately without notice.
User Rights and Access
Provided PixelsVA has received payment of all fees due under this Terms of Service and Subject to the Terms of Service set fourth, PixelsVA hereby grants you a limited, non-transferable and non-sublicensable (except in connection with a permitted assignment of this Terms of Service), revocable (in connection with termination of this Terms of Service). Service is to be used solely for your internal business purposes and solely in accordance with the terms of this Terms of Service. Your use of this service requires compliance with this Terms of Service.
(a) Provision of necessary resources for PixelsVA to provide services shall be your sole responsibility. (b) prevent unauthorized access to the use of services by all reasonable efforts, PixelsVA should be notified through writing immediately of any unauthorized use or access (c) Services can only be used for your internal business, and not for outsourcing, service bureau application or similar services to third parties. You shall not (or permit any other person to) ( i) sell, resell, license, rent or lease any of the Services, (ii ) use the Services to transmit infringing, libelous, or otherwise unlawful or tortious material, or to violate third-party privacy rights, (iii) interfere with or disrupt the integrity or performance of any of the Services, or any third-party data contained therein, (iv) charge a fee to any third party for use of the Services; ( v) use the Services in a manner inconsistent with nor contemplated by this Terms of Service, or (vi) reverse engineer, decompile, translate, adapt, or disassemble the Services, nor shall you attempt to recreate the source code from the object code for the Services. You also agree not to permit any third party acting on your behalf to do any of the prohibited activities.
Service use must be in accordance with applicable United States laws, and the applicable laws of the jurisdiction where the Services are used, including foreign trade control laws and regulations, copyright laws and other intellectual property laws.Resale and transfer to other parties and countries is restricted. The service is subject to export and other foreign trade controls
Services cannot be used to create any change, adaptation, arrangement, addition, modification, translation, extension, upgrade,update, improvement, new version or any kind of derivative work as this is prohibited.
- Do not allow (a) any third party access to service except it meets terms of service limitations. (b) the creation is derivative work based on services or combine with any products of service to serve your personal purpose.
Service Use
All policies made available must be followed this includes our privacy policy
Misuse of our Services is not acceptable. Access our services only via our interface, anything outside that is not acceptable. Services may be used as permitted by law. Account will be suspended due to any kind of misconduct.
While you use our services, we will send administrative messages, service announcements and any other information relevant to our operations.At any time you may opt out of marketing emails by clicking on the unsubscribe link on the marketing emails or texting stop. Please note that it takes a while to process your opt out option.
Please note that we do not have control over SMS or data charges with your wireless provider this is in relation to services available on mobile devices or use SMS/iMessage. If you do not wish to charged do not use the service.
Assigning Projects/Tasks
Ideally all tasks must be sent through the pixels app or via email (tasks@pixelsva.com). Tasks can be assigned any form or audio or videos calls. These conversations will be recorded and may be transcribed and put under the tasks section of the project so we can follow suit and keep track.
Cancellations
All cancellations take effect on your next billing cycle. Send an email to info@pixelsva.com and ask for your subscription to be cancelled. Monthly subscriptions can be cancelled at any time. We are however unable to refund any unused hours. Once you cancel your subscription you lose all unused hours.
Ownership and Confidentiality of Work
- For every original we create such as apps, softwares, templates, spread sheets, reports, articles etc Pixels grants royalty-free, perpetual, non- transferable license, non-exclusive license to use the work for your own personal or commercial purposes.
- Confidential information is non-public information you provide to Pixels VA or it’s assistants that you expect us to keep as private, this includes your personal information ( name, your SSN, credit card or any vital information) this excludes information 1. that becomes generally available to the public and not through an unauthorized disclosure by PixelsVA or its Assistants 2. was made available to Pixels VA or it’s assistants on non- confidential grounds prior to being declared as confidential 3. was independently put together by Pixels VA or it’s Assistant without using your confidential information. or 4. information demanded of us to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect PixelsVA rights or property, or the rights or property of Virtual Assistants or our other clients.
- Using our Services does not entitle you to ownership of any intellectual property right to our services or content you have access to. Any content use is allowed based on these Terms of Service. These terms prohibit you from using our logos or any forms of branding.
Software in Our Services
Accessing Certain features of our services may require you to download our software, this may be mobile or desktop. You agree that ownership of all rights, title and interest is retained by us. You hereby consent to the automatic updates of softwares when new features are available.
PixelsVA gives a personal, non- assignable, worldwide license to use the software to access our services and that only. You may not modify, copy, sell, distribute or lease any part of the software. You cannot reverse engineer or extract source code.
For software programs licensed by third parties that are contained within our software, the same terms and conditions including limitations and restrictions are applicable. You acknowledge the components of third party softwares are owned by their respective licensors.
Privacy and Feedback
How your personal information and privacy is protected is explained in our Privacy Policy. By using our services we can agree that we can collect data, use and share it as clearly described in our privacy policy.
As you use our services we won’t be responsible for any content information that you share with us. You assume security and privacy risks associated with any information including any personally identifiable information.
You agree that any feedback or suggestions provided will be used without obligation to you.
Modification and Termination of Service
- These Terms of Service take effect when you start using our service and only end when you terminate the working relationship in accordance with these Terms of Service.
- The services we offer are constantly changing and we are always making an effort to improve the services we provide. We may suspend or stop a service ( this rarely happens) with notice if there is a need to.
- We reserve the right to terminate service offered to a Pixels Client, this rarely happens and if it ever does you can be assured that was the last resort. If this ever happens we will give a prorated refund at the standard rate. The reason may be due to but not limited to the reasons below
The client is abusive to anyone in the PixelsVA team
Client demands are way beyond our scope of service and we couldn’t meet them despite the efforts we put in.
Disclaimer of Warranties
Limitation of Liability
Indemnification
Third Party Sites
Disclaimer Regarding Accuracy of Vendor Information
Governing Law
Compliance with Laws The User is responsible for compliance with laws, it’s assumed the user has all knowledge of applicable law. The website and any services offered here should not be used by users in a way that violates state, federal or international laws, regulations or any other government requirements. Users should make sure any material transmitted to us doesn’t encourage conduct that could be deemed as a criminal offence, give rise to civil liability, or violate any state, national or international regulations and laws.
