This VA attends to customers first hand by responding to client queries and providing product and service information, initiate sales or a business transaction, with the sole aim of making a client happy or providing utmost satisfaction. Pixels-VA currently doesn’t handle customer support via voice, we handle support via chat, email, knowledge base, and any text related service. Customers who work with us for 6 months or more may however request voice/talk services if they need 20 hours or more of voice service. Request for voice service should be made a month in advance.
We Provide expert support services through the following software:
Zendesk
Freshdesk
SalesForce
If you have your preferred ticketing software we will work with you
First
Duties and Responsibilities
- Gathers information on business content and creates an appropriate customer account
- Maintains customer records by regularly updating information
- Responds to customer concerns via email, live chat, phone calls or any other means specified
- Maintains a detailed and accurate record of correspondences and all discussions with clients and provides a comprehensive report on a regular basis
- Regularly provides product and service reports
- Collects customer data, analyze their needs, and gives recommendations on products and services for the progress of the company
- May suggest adjustments be made based on experience and information gathered
- Help to develop and maintain customer service policy for the organization
- Works to increase client database by responding, convincing, and persuading customers via phone, live chat, or email conversation
- Studies and masters products and service knowledge of your organization
Knowledge, Skills, and Abilities
• Has a degree in Psychology, English or a field relevant to customer relation
• Knowledge and experience in all Microsoft Office Suite
