Customer & Technical Support
Your business will go down the drain if your customer support is crap!
You need to wow your clients to woo them.
Customer & Technical Support
Always available for your existing and prospective clients.
24/7 customer support presence via all channels. Miss no leads.
Voice
Live chat
SMS
Social media
Self-service support and documentation
Communities and forums
Real human agents
Real people, every single time.
Answering daunting client questions, fostering relationships and promoting client retention.
Your culture. Your products. Your standards.
Pay only for time spent on engagement
We are online 24/7. You only pay for time used.
Don’t hire a customer support agent who works an 8 hour shift but does only 2 hours of real work.
Average 24/7 human phone answering service
$97/hour
$1.625 per minute
$325 for 200 minutes
Full-time PixelsVA package
$20/hour
$0.33 per minute
$66 for 200 minutes
You are cutting cost but not missing out on quality service.
Time that goes into live chat, SMS, emailing, social media chat support and WhatsApp varies based on several factors such as message complexity, urgency, age of customer and demographics. You can still be sure you are getting the same affordable customer support offer that doesn’t compromise on quality.
- Real human interactions
- You only pay for time used
- 24/7 coverage for all communication channels
- Access message logs of SMS, MMS and WhatsApp
- Access to live chat transcripts
- Access to recorded call logs and transcripts
- Easy to scale, from 0 call minutes to call center capacity, we are here for your growth.
- We bring wait times down. We move more agents to your project when call, email or live chat volumes go high.
- You can still assign tasks in our other service categories
- We close the distance gap, competent agents that make you feel they are right in the office
- Agents that embody your company culture, master your products and services, yet you still have full control
- We make sure there are no oversights
