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Qualities to consider when hiring your next VA

Choosing a VA is like selecting a lifetime partner. A lot of effort has gone into building your business or brand and getting the right virtual support can make or unmake it. Getting the right help allows you the time to focus on the core of your business.

Education and intelligence; The educational background of the VA must be relevant to the position to be occupied. The VA shouldn’t be just like you; he should know more and be a master of his craft. The VA should have knowledge of the major tools and software relevant to the position. Intelligence goes beyond what is on the certificate it is about being creative and thinking outside the box. An intelligent VA will not always stick to the old mundane way of doing things but will bring ideas to the table, Ideas that work.

Responsiveness: A Virtual Assistant who is not responsive to chats emails and calls is no assistant. A VA should treat all emails like fire alarms. If you have to wait an hour or more to get a response about the status of a task during agreed working hours, then the virtual working relationship will not stand the test of time. During clearly defined working hours, emails, live chats, and calls should receive a response within the first 5 minutes. Outside working hours you should be able to reach your VA on issues that need urgent attention.

Attitude: Attitude is everything, skills can be taught, lessons can be learned, but a person’s attitude forms their personality. It is who they are. A VA with a goal getter attitude, one who never gives up, and is resilient, one who is keen on finding solutions rather than giving excuses, who takes responsibility for their actions. A VA with the right attitude is one that will say I don’t know how to do it but I can learn it and find my way round rather than the one who just gives up.

Integrity: With distance being a major hindrance what you can bet on is the VAs integrity. It’s a Virtual relationship so you may never meet your Virtual Assistant. Look out for a VA who does what he says he will do. If they say they will deliver on a task in 3 days it should be three days and not 4; the worst scenario will be to give a notification before deadline requesting for more time. A committed VA will never miss deadlines without prior notice, will not make excuses, owns up to his mistakes and is ready to correct them. Such VAs have the success of your company at heart; they are worth the keep.

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