Customer Support Personnel

Customer Support Personnel

This VA attends to customers first hand by responding to client queries and providing product and service information, initiate sales or a business transaction, with the sole aim of making a client happy or providing utmost satisfaction.

Duties and Responsibilities
• Gathers information on business content and creates an appropriate customer account
• Maintains customer records by regularly updating information
• Responds to customer concerns via email, live chat, phone calls or any other means specified
• Maintains a detailed and accurate record of correspondences and all discussions with clients and provides a comprehensive report on regular basis
• Regularly provides product and service reports
• Collects customer data, analyze their needs and gives recommendations on products and services for the progress of the company
• May suggest adjustments be made based on experience and information gathered
• Help to develop and maintain customer service policy for organization
• Reaches out to customers via phone to verify account information
• Works to increase client database by responding, convincing and persuading customers via phone, live chat or email conversation
• Studies and masters products and service knowledge of your organization

Knowledge, Skills, and Abilities
• Has a degree in Psychology, English or a field relevant to customer relation
Knowledge and experience in all Microsoft Office Suite

Knowledge
Training with Pixels includes the following:
• Diploma in customer service
• Certificate in Conflict Resolution
• Proficiency certificates in CRMs such Infusion soft, salesforce, zendesk, salesboom, Basecamp, etc

Skills
• Advanced computer skills
• Phone skills
• High-level office skills
• Listening Skills
• Problem Solving Skills
• Multitasker
• Excellent Documentation skills
• Quality focus oriented
• Able to resolve conflicts

Personal Attributes
• Excellent command over the English language Eloquent
• Patient when dealing with customers
• Ability to convince clients in the shortest possible time
• Able to multitask
• Able to work under pressure
• Willingness to help
• Adaptable
• Cheerful
• Analytic and thorough

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